- How long do our dog treats keep for?
All our natural treats are dehydrated, so they have a shelf life of 12 months, but can keep for over 2 years.
- Are there any preservatives or chemicals used in the slow-dried treats?
No, all our treats are 100% natural with no chemicals or preservatives used to preserve the product or during the drying/dehydration process.
- What's the best way to keep our treats fresh?
The easiest way to keep the treats fresh is in a container or bag. Out of the direct sunlight and preferably in a cooler area.
- What payment methods are accepted?
We accept a range of different payment methods, including;
CREDIT CARDS
We accept both Mastercard and Visa.
PAYPAL
We accept payments via PayPal for those you may have a PayPal account.
MONEY ORDER
We accept money orders. Please make payable to “ We will confirm soon” and post, along with your order confirmation, to the address appearing on the order confirmation.
BANK CHEQUE
We accept bank cheques. Please make payable to "We will confirm soon" and post, along with your order confirmation, to the address appearing on the order confirmation.
- Do you post to countries other than Australia?
No. All Aussie Dog Treats just sell in Australia.
- How are orders delivered?
All Aussie Dog Treats delivers all orders via Australia Post. Postal insurance, postal registration and express postage are also available at an additional cost. We highly recommend that orders be dispatched with insurance and postal registration. If you wish to use any of these additional services please contact us and we will send you a revised delivery charge.
- How are much will my order cost to deliver?
We determine delivery charges based on the weight or cubic volume of your order. All our charges are based on Australia Post's current rates. We have included with all our product descriptions a weight, which will be used to calculate your postage costs.
All shipping charges payable are displayed for you at time or checkout (unless you require one of the additional services outlined above), prior to you providing payment information.
Please feel free to contact us prior to ordering to confirm shipping charges.
- What is the shipping lead time on orders?
At All Aussie Dog Treats, it is our priority to see you receive your order as soon as possible. We will ship all orders within 1-2 working days of receiving payment. If there are any delays (excluding public holidays), which may extend the shipping lead time, we will notify you.
- When will I receive my order?
Once we have shipped your order, it normally takes between 5-7 working days for you to receive it. If you don't receive it in this time, contact your local Australia Post Office outlet to confirm they are not holding your parcel there for you. If they don't have it then contact us.
- How do I check the status of my order?
If you would like to find out the status of your order, please don't hesitate to contact us.
